Stack Game

From January 1, 2020, all mail sent to Brazil requires to provide the recipient's tax ID, otherwise Brazil Post will arrange for the return or destruction of the mail so please fill in the tax ID of the recipient in the order.

Returns Policy

If it was a sizing issue or the problem of quality, we can easily arrange an exchange or a refund for you within 7 calendar days of receipt( For special occasion dresses within 2 calendar days). Please keep the item(s) you want to return or exchange in its new condition. Most returns can be processed within 2-7 business days after we receive your package.Please consult the customer service by indicating the order number, item(s) you want to return and the reason. Our customer service will provide some instructions about returns and exchanges of the item(s) within 24(workdays)/48(weekends) hours. Please do not send your package back to the address on your package. That is not an effective return address and will cause your package to be lost. And you are responsible for the loss due to the wrong address. So please contact the customer service and they will spare no effort to help. If you have any questions for the returns and exchanges and shipping cost, please feel free to contact our customer service:

Customer service: info@tenzet.com

Shipping

It normally takes 3-7 business days for us to process your orders,such as check ing product quality, packaging products, transporting products to logistics companies etc. to ensure we must provide a perfect shopping experience. Non-stock items will be sent out according to different processing time. You can check it from product page. The time we are talking about is a working day and may be delayed if we encounter holidays.

Here are three key factors that will decide when you will receive your items.

1) Expedited Shipping(3-15days):

Shipping Courier including DHL & UPS & Fedex etc.;

2) Standard Shipping(7-20days):

Shipping Courier including Aramex & UPS & TOLL & TNT & e-EMS & USSF & DPD;

3) Super Savings(10-30days):

Shipping Courier including Epacket & Yodel & AirSmall & BPost;

PS: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, strikes as well as war, etc..